Sunday, July 24, 2011

amazon.com for president.





so i wanted to take a minute to fill you in on why amazon might be the best company ever. if you know me at all, you know that i'm pretty die hard amazon. i've been a prime member for years, and chances are i've ordered something for you to capitalize on the free shipping. well, my faith in amazon became even greater when b got me a kindle (seeing as how it's one of the greatest products ever invented). i was a bit reluctant at first being the paper snob i am, but in no time at all i wasn't lookin back. so, it would come as quite a tragedy when life with my kindle ended so abruptly.

i wrote this email to amazon.com. it explains a bit about what happened...

Dear Kindle Gods,
Here's the deal... My husband gave me a kindle last year for my 31st birthday. I didn't even know I wanted one! But, I'm an avid reader and a mother of 3 kids under 6. Little did I know, I'm as prime of a candidate as they come. I got my first book and the leather black cover with the book light and seriously my world changed forever! I loved every second with it. Just recently someone gave me a paperback book to read and it was awful having to turn pages and fuss with a book light after months of my little black (kindle) book. I couldn't believe what a snob I had become. The next morning in my haste, I swore off all non kindle books forever. In that same instant, I grabbed my kindle off my nightstand and threw it in my laundry basket (full of darks) with every intention to get a new book that morning. However, this never happened, cuz as I began to head downstairs, the baby started crying and I got distracted by breakfast, cartoons and saying goodbye to my husband. An hour or so later I remembered the laundry I had to get done and hastily threw it in the washer.... kindle and all! It wasn't till the baby went down for a nap that I remembered I wanted to get a new book and I couldn't find my kindle. A pang of terror struck me as I remembered putting it in the laundry... I couldn't have! Sure enough I could and I did... Needless to say, my kindle was not able to recover from such an episode... I tried the ol bag of rice trick, but it really looks as though the screen is cracked... It's such a sad, sad story.
So here's the deal. I love amazon with all my heart. I've been a prime member for years, I don't buy anything, anywhere without checking amazon first. Not to mention I'm basically a kindle rep-- based on my recommendation alone, 5 of my friends have bought one... one was trying to get the nook--(aghast) but I steered her on the one true and right path! Times are tight for everyone, and I don't ever do this, but I really loved that kindle... I'm just an average smokin hot stay at home mom, with nothing to gain but begging for a little mercy from the amazon kindle powers such as yourselves. If you can find it in your heart (or the warehouse:) to possibly slip one in the mail (used or new), I will be eternally grateful. I'll even pimp you guys out on my blog-- not that you need it-- after all you are amazon.com, but hey who can say no to a little free advertising right?
So with all that said, I don't even know if this is the right department for such situations, but if there's anyway you could send it to someone who might care, I would love you forever.
Thanks so much for your time.
Eternally yours,
Holly Rodgers



there you have it. i laid it all out, and not two hours later i got this...


Hello,

I'm sorry to hear about the trouble you've had with your Kindle, but we will need to speak with you on the phone in order to process a replacement for your Kindle.

You can reach us by phone directly and toll free from many countries by clicking the Contact Us option in the right-hand column of our Kindle Support pages at:

http://www.amazon.com/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we’ll call you right back.

Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn’t listed or you’re unable to take advantage of the Contact Us feature, you can call us directly at 1-877-453-4512 or 1-206-922-0844 (if you're calling from outside the U.S.).

We hope you can call us soon so we can help solve this problem quickly.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A1HLA8Z7DLVUQB&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey?p=A1HLA8Z7DLVUQB&k=hn



Ravi V



well, ravi, you did not solve my problem, but hell yes i'll call your toll free number.  lo and behold, i explained my case to a certain young man called 'joby' and tuesday afternoon i will be the new recipient of a brand new kindle.  can you even believe it?

they totally did not have to do this.  i took a chance and told the truth (i was super tempted to lie and say the screen just cracked- knowing they would replace it) but instead i admitted it was totally my fault and they didn't owe me anything....  and they, or god, or whoever honored that.  my faith has been restored in big corporations (not that it was ever really in question), but seriously super cool. 

so that's it for now.  just wanted to tell you guys this awesome story.  i'll be back to reading tuesday, which likely means less blogging... but keep checking back cuz a certain ultra-runner i share a bed with is working on a special guest blogging appearance right here at holdmama!  so stay tuned.  and happy reading.  



3 comments:

ParadisoPerDue said...

love it!!! :)
so nice when a deserving person gets a break!!

lynn said...

Wow! I use amazon all the time. Haven't switched to the kindle though. Would love to hear what you've been reading lately! loves!

Vali said...

I left my kindle on top of my car, drove off and my mom ran over it behind me. They replaced it as soon as I called. Seriously, amazing!